Delivery & Returns

30/03/2021 - We've temporarily suspended International Deliveries following the outcome of Brexit negotiations. Mainland UK & NI deliveries will continue as normal.

We are currently receiving, processing and dispatching orders as normal.

We have been advised by Royal Mail that due to increased volumes and higher staff absences there is a slight delay in delivering some orders within the standard 2-3 working days delivery period. They are requesting allowing a little extra time to deliver your order.

If you require an urgent delivery, we recommend selecting the Next Working Day delivery option at checkout where possible


Delivery in the UK is FREE for orders over £35.00, and is charged at £2.49 + VAT for all orders under £35.00. This excludes delivery to the Scottish Highlands, Offshore Islands and Northern Ireland. Delivery to these locations is as above for packages under 2kg in weight, but further delivery fees may apply for heavier parcels. Please call or email us for details.

Next Working Day Delivery orders need to be placed before 3pm unless stated on the product. Please note that orders placed on the weekend are dispatched on Monday.

All orders placed using standard delivery or free delivery will be dispatched using Royal Mail which is a 2-3 working day service from the date of dispatch.

We will endeavour to dispatch all orders within two working days but on rare occasions some items maybe out of stock. We will always endeavour to keep you informed of anticipated dispatch dates if any delays do occur. When we notify you of the estimated arrival date you will be able to decide whether or not to proceed with the order.

Deliveries to the Channel Islands and Isle of Man may be subject to delays due to Customs checks.

If we are unable to deliver within 28 days of ordering, we will always give you the option of receiving a full refund of any payments made. Where stock is not immediately available we may dispatch a part shipment of any orders at our discretion or wait until we have received shipment of any out of stock items you have ordered, and dispatch the whole order together.

Please note that a signature will be required upon receipt of your delivery.

Customers may need to arrange assistance with larger, heavier units as we cannot guarantee that our couriers will be able to deliver units into the home. All couriers offer doorstep deliveries but customers not in ground floor flats or apartments may need to arrange further assistance after delivery.



Returning Your Order

If you would like to return your order, please contact us via the relevant email address, relating the website your order was originally placed, these are listed below.


Please note – when returning a product, it must be returned in ‘as new’ condition, with all components included, in their original packaging, if this is not adhered to, you may be charged for this, details can be found below.


Change of Mind

If you are returning your order due to change of mind, you will be liable for all return’s costs and must use registered post or a courier service which provides sufficient insurance to cover the value of the items you are returning.

Once your item has been returned, a fair assessment will be completed by a member of our returns team, any missing parts or damage to the product, will result in the equivalent deduction in your refund amount issued (as detailed below), this will be assessed on a case by case basis.

Damage/Missing Part

Deductions Charge (based on full retail value of goods)

Aesthetic Damage

10–25% (depending on assessment of damage)

Ducting/Drainage Hose/Window Kit


Water Tank / Remote Control


Fixings (Including, Brackets, Wheels etc.)


Any other parts


Original Packaging

£20 (if you cannot provide the original packaging)



Handling Charge - If you fail to comply with the above requirements, we reserve the right to charge you a minimum of 15% of the original order value.

Collection Service - We can collect any unwanted goods, at a cost of £30, this can be arranged by contacting us at the relevant email address provided above.


Faulty Goods

In the unlikely event the product you have purchased develops a fault within 14 days, please contact us the first instance and we may be able to help trouble shoot any faults, or guide you to the relevant manufacturer, this could prevent any avoidable returns to us, also saving you the cost of returning the item to us if it turns out to be in full working order.


If your product develops a fault within the first 14 days and the manufacturer has requested the item be returned, we will arrange to collect the faulty unit and this will be thoroughly tested by our returns team, who will determine if the product is defective.


If your product is deemed defective and a warranty issue, only then is a refund or replacement applied.


Any products which are being returned must be checked to ensure they are completely empty of any water and include all the items that you received in the original shipment including pipes, manuals any accessories included.


Please also ensure that your product is packaged and re-sealed correctly with all original packaging intact, as we cannot accept liability for any damage in transit.


Handling Charge - If you fail to comply with the above requirements, we reserve the right to charge you a minimum of 15% of the original order value.


For full details of our returns policy, please visit the website of which you made your purchase and refer to the ‘returns’ section, this can be found in the links provided below: | | | |


This does not affect your statutory rights.


Love Shopping Direct Limited

Unit 1
Reedswood Park Road


Love Shopping Direct Limited. Registration no. 6504739   VAT no. 928742786


T:  0800 043 8978

T:  0121 250 2180